Terms & Policy
Data Collection:
When visiting our website or making a purchase, we may collect the following personal data: name, address, email, phone number, payment details, and IP address. This information is used exclusively for order processing, customer support, and website improvement.
Use of Data:
Your data will be used to process orders, send confirmations and updates, provide customer service, and improve our website experience. We do not sell or rent your personal information to third parties.
Third Parties:
Your data may be shared with trusted third parties only when necessary, such as payment providers and delivery services. These parties are required to handle your data securely and in compliance with applicable laws.
Cookies:
Our website uses cookies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings, but some parts of the site may not function properly.
Data Security:
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. Payment information is processed securely by third-party providers and is not stored directly by us.
Your Rights:
You have the right to request access to your data, have it corrected, or request its deletion, where legally permitted. To exercise these rights, please contact us at support@serpe-official.com.
Policy Updates:
This Privacy Policy may be updated from time to time to reflect changes in our practices or for legal reasons. Please check this page regularly for the latest version.
Contact:
If you have any questions or concerns about this Privacy Policy, please contact us at support@serpe-official.com.
Placing Orders:
When making a purchase on our website, which specializes in footwear and clothing, you have several options for completing your order. You can create an account with us or use our Guest Checkout option. By creating an account or using Guest Checkout, you agree to provide accurate and up-to-date personal information.
Account Security:
If you choose to create an account, it is your responsibility to maintain the confidentiality of your account information and password. We cannot be held liable for any loss or damage resulting from your failure to protect your account.
Fraudulent Activity:
We reserve the right to refuse access to our website or delete accounts suspected of fraudulent activity.
Order Acceptance:
Please note that completing the checkout process online does not guarantee acceptance of your order. Once you place your order, you will receive an email confirmation indicating that we have received your order and will process it accordingly. However, we reserve the right to decline an order for any reason, including legal and regulatory considerations. If we are unable to fulfill your entire order, we will notify you via email.
Payment:
During the checkout process, you will be required to enter your payment details. Please ensure that all required fields are completed accurately. By providing payment details, you confirm that you are the authorized account holder or have permission to use the payment method.
While we do not directly store your payment information, our third-party payment providers may utilize secure encryption methods for data storage. For further details, please refer to their individual policies.
Full payment is required upon order placement. Card payments are subject to authorization, and direct bank transfers are accepted pending sufficient account balance.
Ownership of products remains with us until collection in-store or delivery to the specified address.
Delivery and Collection:
Delivery times and charges vary depending on the product, delivery address, and country. Please refer to our delivery charges for detailed information.
We deliver to the address specified in your order. If no one is available to receive the delivery, our courier will leave instructions or return the package to the depot/post office. Risk of loss or damage to products passes to you upon delivery to the specified address.
We are not liable for any delays in delivery caused by circumstances beyond our control.
Changes to Orders:
Any changes to your order must be communicated to us via email before dispatch. Once your order has been dispatched, changes to name or address are not possible. Changes to orders may affect delivery timetables and pricing.
Right to Cancel:
As a consumer, you have the right to cancel your contract with us within 14 calendar days of receiving the products, subject to certain conditions. To exercise your right to cancel, please inform us via email within the specified timeframe. Details can be found on our website.
Returned products must be in their original condition and packaging. We will process refunds within 14 days of receiving returned products. For full details on cancellation rights, please refer to our cancellation policy on our website.
Goodwill Policy:
Our goodwill policy offers refunds or exchanges for products returned in resalable condition within 21 days of purchase, excluding sale items. Certain products, such as lingerie or items with broken hygiene seals, are excluded from our goodwill policy. For detailed information on our goodwill policy, please visit our website.
Product Descriptions:
We strive to provide accurate product descriptions and prices on our website. Orders are only accepted if product descriptions and prices are error-free. Actual product colors may vary depending on device screens. All products are subject to availability, and we will notify you if any items in your order are unavailable.
Legal Compliance:
Products purchased from us should not be used unlawfully or for commercial gain. All website content and images are proprietary to us and cannot be used without permission.
Liability:
We comply with all statutory obligations and provide products of satisfactory quality. We are not liable for losses beyond the foreseeable consequences of breaching these terms and conditions. Events beyond our reasonable control may prevent or delay product delivery, for which we are not liable.
Complaints:
If you have a complaint, please contact us directly via email so we can resolve the issue promptly. For further assistance, please contact us at support@serpe-official.com.